Last updated June 22, 2020
You will be very glad to know that it is super super easy to have a return.
As much as we hope you will thoroughly enjoy your CycleSoother™ like the 000’s of other women. Should you wish to return something bought from us, we will be more than happy to refund or exchange a product provided it is in a fully resalable condition. Returns should be made within a reasonable time (up to ten days of its receipt) and in original, undamaged packaging. We require everything to be returned to us from the CycleSoother™ bundle; CycleSoother™, USB, instruction pack, mini bag and inner & outer branded packaging to keep the Soother very secure during transit. All items bought on sale are final.
Customer service and aftercare is our upmost priority.
All returns must be postmarked within seven days of the delivery date. All returned items must be in new and unused condition & approved by the team, with all original tags and labels attached. All items sold on sale are ‘final’. Simply email us at firstname.lastname@example.org & we advise you on the process.
Here at CycleSoother™ we are highly confident that our goods have been made to last and are long withstanding. All items are checked twice before they are sent out. If you do find that your CycleSoother™ is faulty though for any reason, then we ask that you email: email@example.com where you will be asked to explain the issue and if the it is accepted by us, then you return the bundle to us in its entirety & in a fully resell-able condition within seven days of its receipt. This is simply because we we cannot be sure of the environment and the circumstances that these goods have been under whilst they have left the depot and are out of our sight and/or whether the product has been used excessively.
For defective or damaged products, please contact us at the customer service email below to discuss a refund or exchange. Please note any interference with the product such as opening up the inside of the product will INVALIDATE the refund or exchange process. If the customer suspects the CycleSoother is defective or damaged they must contact customer service below to obtain advice on next steps.
If you have any questions concerning our returns policy, please contact us at: firstname.lastname@example.org